ORDERS TO USA, UK, CANADA, AUSTRALIA
We use ePacket shipping to provide you with fast and reliable shipping. All orders shipped will come with a shipping number to track your order.
ORDERS TO OTHER COUNTRIES
We aim to use ePacket shipping if it is available in your country. Otherwise, we use Parcel shipping. This method lets you avoid having to pay import taxes on orders less than $1000. A tracking number is provided on all orders. You will have to provide a PO BOX if you are shopping from a country that does not not have direct street addresses.
Shipping times vary from 1 week - 6 weeks, but usually take an average of 1-3 weeks depending on your location/customs. We aim to process your order within 72 hours, but please note that during busy periods the processing time can take up to 7 (business) days. We will email you with your tracking number as soon as your package has left our warehouse!
Please message us via our contact page if you'd like us to confirm any details for you before you order. We'll definitely be more than happy to help! We aim to get back to you within two business days.
My tracking number says its unavailable?
The tracking number first updates within 5 business days of shipment. Please wait a little while and check back later.
I've only received some items, where are the others?
Don't be concerned! Your items were most likely shipped from different warehouses so they will arrive separately. You can contact us or check your order status page for updates on the remaining items.