SHIPPING


Shipping 

We offer worldwide shipping for all orders and we ship from our partnered warehouses located China and the USA. Unless otherwise stated in the description of the individual product, items will be shipped from our factories in Shanghai and surrounding cities. 
Shipping times vary from 1-3 weeks on average to the USA, UK, Australia and Canada, however rarely can take up to 4 - 6 weeks in peak seasons.
For other countries shipping times vary from 1 week - 6 weeks, but usually take an average of 1-3 weeks depending on your location/customs.

 

ORDERS TO USA, UK, CANADA, AUSTRALIA

We use ePacket shipping to provide you with fast and reliable shipping. All orders shipped will come with a shipping number to track your order. 

 

ORDERS TO OTHER COUNTRIES 

We aim to use ePacket shipping if it is available in your country. Otherwise, we use Parcel shipping. This method lets you avoid having to pay import taxes on orders less than $1000. A tracking number is provided on all orders. You will have to provide a PO BOX if you are shopping from a country that does not not have direct street addresses.

 

SHIPPING TIMES  

Shipping times vary from 1 week - 6 weeks, but usually take an average of 1-3 weeks depending on your location/customs. We aim to process your order within 72 hours, but please note that during busy periods the processing time can take up to 7 (business) days. We will email you with your tracking number as soon as your package has left our warehouse! 

  

Please message us via our contact page if you'd like us to confirm any details for you before you order. We'll definitely be more than happy to help! We aim to get back to you within two business days.

 

My tracking number says its unavailable?

The tracking number first updates within 5 business days of shipment. Please wait a little while and check back later. 

 

I've only received some items, where are the others?

Don't be concerned! Your items were most likely shipped from different warehouses so they will arrive separately. You can contact us or check your order status page for updates on the remaining items. 

Returns

1. I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?
We do not issue refunds once the order is in the PROCESS OF CREATION or has SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
 
2. CAN I RETURN AN ITEM FOR A FULL REFUND?
We offer FREE exchanges if there are any defects associated with the merchandise that are a result of OUR fault! If a problem is present, please inform us within a WEEK OF RECEIVING.
If the item is defective or damaged during shipping we will ship out a replacement to you for free. If you would like to return an item for any other reason, it must be Unopened, Undamaged and shipped to the return address provided to you.